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ETherCover
ETher NDE have always prioritised customer service and as a result of the proven track record of our product reliability we have introduced two levels of ETherCover, increasing our industry leading 2-3 years warranty on all our standard EC Flaw Detectors, to 5-6 years cover in total, depending on the instrument in question. This means you can be confident throughout the lifetime of ownership of your Ether NDE Eddy Current equipment.
ETherCover Level 1
Our first level of cover offers:
- Extends the 2 year standard warranty cover, to 5 years
- Free of charge Annual re-calibration and “Health Check” for 4 years commencing at the end of Year 1
- Two free of charge battery swaps within the 5 year period
- Guaranteed fast repair
- Free of charge software upgrades within the 5 year period
Level 1 covers the following instruments:
- SteelCheck
- PhaseCheck
- AmCheck
- Victor 2.2D
- SigmaCheck
ETherCover Level 2
Level 2 cover offers:
- Extends the standard 3 years warranty cover, to 6 years.
- Free of charge Annual re-calibration and “Health Check” for 5 years commencing at the end of Year 1
- One free battery and keypad replacement within the 6 year period
- Guaranteed fast repair
- Free of charge software upgrades within the 6 year period
Level 2 covers to following instruments:
- WeldCheck Series
- AeroCheck Series
- ETherCheck Range
Product Lifetime Support
ETher has now implemented a New Policy and Commitment for “Product Lifetime Support”; in a nutshell this means that we will support all our “Instruments” for a MINIMUM OF FIVE YEARS, after we cease manufacture of that product type.
So, just for example, if we built the “last-ever” AeroCheck+ in November 2024, ETher would guarantee all Customers that we will continue to Repair, Calibrate and Support the AeroCheck+ “installed base” until at least November 2029.
This is a huge commitment and ETher NDE will be investing hundreds of thousands of dollars in purchasing the necessary “buffer stock” during 2021 / 2022 to honour this promise.